| 4CallCenters.com |
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4CallCenters.com, is an innovative ASP (Application Service Provider) developing advanced workforce management solutions for the call center industry.
Submitted: Mar 25, 2001
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| Ansapoint Call Center Software |
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Free online workforce management tools for forecasting agent staffing requirements at call centres. Free Online Call Centre Workforce Management Calculators can be used now to help estimate the number of call centre agents required to operate a call centre within your service targets. Tools are also provided to estimate the number of lines required into a call centre.
Submitted: Jan 06, 2001
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| CallCenter Technology, Inc. |
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Provider of enterprise solutions for the management and administration of call centers.
Submitted: Mar 25, 2001
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| Microlog Corporation |
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Microlog's uniQue family of call center products provides a variety of open-architecture solutions for the modern-day contact center such as: Computer Telephony Integration, Interactive Voice Response, Web collaboration, Intelligent and skills-based routing,unified queuing, media integration including; email, fax, voice, web, and voice-over IP.
Submitted: Mar 18, 2001
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| NewMetrics |
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A full line of call center workforce management software.
Submitted: Mar 31, 2001
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| CRM Software with Computer Telephony Integration CTI Software |
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Database Systems Corp. provides call center software products including predictive dialer, IVR services, ACD systems, CRM software, CTI software, and voice broadcasting systems and service.
Submitted: Aug 11, 2003
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| Digisoft Computers, Inc. |
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Digisoft provides technological expertise in inbound and outbound call center applications, helping to incrase contact center efficiency and productivity. Digisoft's focus is to provide customized call center software solutions for global businesses and organizations to help cultivate, develop and maintainprofitable client relationships. Telescript is call center management software that manages multiple inbound and outbound projects simultaneously, using an odbc compliant database design.
Submitted: Jan 06, 2001
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| EasyIVR Voice Mail Broadcasting & IVR Answering Service Call Center |
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EasyIVR lets you manage your own 800 number IVR and voice broadcasting phone campaigns online. Register for service and download phone lists and wav files from the internet - monitor results with reporting system.
Submitted: Jan 10, 2003
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| Pipkins, Inc. |
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Pipkins is a supplier of workforce management software for commercial call centers, providing sophisticated forecasting and scheduling technology.
Submitted: Mar 10, 2001
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| Alveronic Communications Technologies Ltd. |
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Suppliers of Call Centre forcasting and scheduling software to Great Britan and Republic of Ireland.
Submitted: Mar 25, 2001
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| CenterForce Technologies |
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CenterForce offers telemarketing software for contact centers, workforce management, and agent productivity.
Submitted: Jan 06, 2001
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| Chelston Call Systems Ltd. |
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Chelston specializes in the development and deployment of advance NT based Computer Telephony systems and services. Solutions for Call Centres (traditional and virtual), Audio Conference Bridge, Voicemail, Fax-on-Demand, Fax Broadcast, Distance Learning, Web 'Call Me Back', CRM, Least Cost Routing, PBX Connect, IVR, Voice over IP (VOIP), Text to Speech, Rapid Application Builder for Computer Telephony, SMS Messaging, WAP plus many custom functions.
Submitted: Mar 25, 2001
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| Nova CTI |
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Nova CTI develops software solutions for call centers.
Submitted: Mar 25, 2001
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| Telox |
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Offering advanced CTi Call Center software and hardware solutions, along with extensive development experience.
Submitted: Mar 11, 2001
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| U.S. Infotel |
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U.S. Infotel Corporation provides an affordable PC call center software product and attendant services to the growing call center market.
Submitted: Mar 17, 2001
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| Voice Recording Software |
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Database Systems Corp. provides voice recording software for professionally produced voice overs in studios for on hold messaging, radio and television ads, phone messages, marketing messages, and more.
Submitted: Sep 17, 2003
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| Aequor Technologies |
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Offering a full spectrum of software solutions, ranging from Operations Software to latest Customer Relationships Management solutions.
Submitted: May 15, 2001
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| AltiGen Communications, Inc. |
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AltiServ is a complete telecommunications server with PBX, voice mail, Voice over IP, email, auto attendant, ACD for informal call centers, and telecommuting features, for small business.
Submitted: Mar 16, 2001
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| American Computer & Telephone, Inc. |
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Provider of windows nt call center solutions for computer telephony integration and customer relations management applications.
Submitted: Mar 14, 2001
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| Apropos Technology |
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Apropos Technology develops, markets and supports a leading customer interaction management solution for multimedia contact centers. The comprehensive solution combines patented customer interaction management software with a proven delivery methodology and high quality support services.
Submitted: Jan 06, 2001
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| ARC Solutions Ltd |
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Arc Solutions represents one of the first software vendors to respond to the convergence in the Telecoms and IT industries with a full set of CTI applications including personal call handling, call centres and call routing modules.
Submitted: Mar 25, 2001
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| ASTEA International |
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The CRM Field Service Software Automation Solution Provider for Dispatch Logistics Repair Call Center Applications.
Submitted: Mar 25, 2001
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| Astound |
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Just-in-time information updates, multimedia training and communication delivered automatically to the desktops of contact center employees.
Submitted: Jan 06, 2001
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| Astute, Inc. |
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A full service eCRM solution provider - The PowerCenter suite as well as Internet and telephony solutions help manage one-to-one customer relationships across phone, web, e-mail, and fax.
Submitted: Mar 11, 2001
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| AuBeta Technology LLC |
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Aubeta Technology, NT software that integrates telephone systems, computers and databases for call centers and sales force automation applications.
Submitted: Mar 16, 2001
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| Axon Communications |
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Axon Communications manufactures live-answer telephone answering and messaging systems for Inbound Message Call Centers.
Submitted: Mar 25, 2001
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| Chadbourn Marcath, Inc. |
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Call Center Solutions is a complete line of management information products that improves the operation of the call center. Using data from the Automatic Call Distribution (ACD) software on your telephone switch, Call Center Solutions® highlights, translates, and delivers actionable ACD information to call center management, supervisors, agents, and callers.
Submitted: Mar 11, 2001
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| Chordiant |
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Chordiant Software provides consumer-based companies with complete, customer communications solutions to personalize service, maximize revenue and increase customer satisfaction across the enterprise, through large call centers and Internet centers.
Submitted: Mar 25, 2001
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| Cintech Solutions |
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Cintech creates Internet technology solutions exclusively for small to mid-size entities within the Fortune 1000 and small businesses to manage and analyze interactions with their customers, partners and associates for improved relationships and informed decisions. Cintech is the North American leader in contact center solutions for small to mid-size entities, with more than 9,000 installations.
Submitted: Jan 06, 2001
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| Computer Talk Technology, Inc. |
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A call center solutions company specializing in Automatic Call Distributors (ACD) and Interactive Voice Response (IVR).
Submitted: Mar 25, 2001
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| CosmoCom, Inc. |
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CosmoCom, Inc., is the provider of new generation call center platforms. Its unified, all-IP product, CosmoCall Universe, is a carrier-class system for service providers and large scale corporate users that supports multimedia customer interactions via all channels – telephone and internet, live and message-based, fixed and wireless – in one high-capacity, high-availability, multi-tenant platform.
Submitted: Mar 15, 2001
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| CRM Application Software - Database Systems Corp. |
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Telemation CRM software features customer contact management, call history, lead tracking, scripting, call back methods, order entry, literature fulfillment, mass mailing, development toolkit, report generation.
Submitted: Jan 10, 2003
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| CSI-Data Collection Resources |
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CSI-Data Collection Resources is quickly becoming the leading developer of innovative software solutions for the call center industry.
Submitted: Jan 06, 2001
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| CTI IVR |
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Supplier of computer telephony integration and communication platforms. Featuring indivual solutions of IVR and Call-Center solutions for system integrators, Vars and service providers.
Submitted: May 13, 2001
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| Database Systems Corp. |
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Provider of data management products for the call center industry. DSC offers an internally developed phone switch which includes the highly desirable features of "predictive dialing" and "call recording".
Submitted: May 13, 2001
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| Davox Corporation |
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Davox is a provider of customer interaction management solutions that embrace telephony, e-mail, and the Web.
Submitted: Mar 11, 2001
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| Dees Communications |
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Dees specializes in sophisticated software productivity and quality measurement solutions, and related consulting for call centers.
Submitted: Mar 25, 2001
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| DSC CRM Software and Contact Management Software |
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Database Systems Corp. provides call center software products including predictive dialer, IVR services, ACD systems, CRM software, CTI software, and voice broadcasting systems and service.
Submitted: Jan 10, 2003
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| e-talk Corporation |
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e-talk Corporation is the provider of performance management technology for enhancing customer interactions.
Submitted: Mar 11, 2001
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| EasyRun |
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Provider of telephony software offering solutions for voice switching systems and call-center businesses.
Submitted: Mar 25, 2001
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| Envision Telephony |
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Envision Telephony develops software solutions for customer contact centers. Focused on addressing the critical need for ensuring successful interactions between customers and agents, Envision Telephony has introduced Click2Coach™, a complete solution for developing effective, well-trained agents with eLearning, quality monitoring and motivational tools.
Submitted: Jan 06, 2001
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| eOn Communications Corporation |
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eOn Communications Corporation designs, develops and markets communications systems, adjunct servers and software integrate and manage voice, e-mail and Internet communications for customer contact centers and general business applications.
Submitted: May 13, 2001
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| IntraNext Systems |
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IntraNext Systems provides Computer Telephony Integration (CTI) solutions for medium-to-large call centers and specializes in multiple call center environments. Products include desktop soft phone, screen pop, ticker-tape Readerboard and desktop messaging. In addition to core CTI products, IntraNext provides integration services for the leading IVR manufactures.
Submitted: May 13, 2001
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| JTAPI |
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JTAPI is the JavaTM API for telephony call control. JTAPI is the set of classes, interfaces, and principles of operation that constitute a JavaTM extension package in the javax.* name space. JTAPI implementations are the interface between Java TM computer telephony applications and telephony services, whether those services are implemented as software, as in the case of a soft PBX, or hardware.
Submitted: May 13, 2001
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| KelySoft |
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Provider of turnkey solutions to telecom operators.
Submitted: May 13, 2001
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| Lagan Technologies |
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Lagan creates innovative Customer Relationship Management (CRM) solutions specifically aimed at the telco and banking markets.
Submitted: Jan 06, 2001
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| Notify Technology Corporation |
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Communications application service provider of wireless and wireline messaging services. Supplier of innovative call and message notification products and services.
Submitted: May 13, 2001
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| PaceCom Technologies, Inc. |
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Develops, markets and supports quality enhanced software for use on inbound ACD - Automatic Call Distribution, Outbound Predictive Dialer and Blended Call Centers.
Submitted: Mar 25, 2001
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| Pegasystems |
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Provides Call Center solutions.
Submitted: Mar 31, 2001
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| Perimeter Technology |
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Perimeter Technology delivers a comprehensive suite of customer interaction tools consisting of ACD Management Systems, IP- ACDs, Web contact solutions, Softphones, and status displays. All technologies enabling organizations to support an ever widening variety of customer touch techniques.
Submitted: Jan 06, 2001
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| Portage Communications, Inc. |
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Portage Communications' workforce management products are the most affordable and complete software tools available for managing your small to medium sized inbound call center. Design and maintain your call center for optimum agent productivity and ideal customer service levels.
Submitted: Jan 06, 2001
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| Response Interactive, Inc. |
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WebExchange, a WWW-Call Center integration SW.
Submitted: Mar 31, 2001
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| Royalblue |
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Provides Rostrvm, is a third generation call and contact centre system that provides unrivalled integration with different multimedia customer contact centre channels, providing a single unified management and contact delivery and scheduling platform.
Submitted: Mar 31, 2001
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| Sension Limited |
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Specializes in the development of Call Centre Software solutions. Sension supplies Call Centre Software Solutions to switch manufacturers, and their distributors.
Submitted: Mar 31, 2001
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| Siebel Systems |
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Siebel eCommunications is an industry-specific suite of eBusiness applications that enables service providers to manage, synchronize and coordinate sales, marketing, and customer service across all communication channels and points of customer contact - including the Web, the call center, field sales and service, and reseller channels.
Submitted: May 13, 2001
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| Stancil Corp. |
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Stancil Corp. provides digital recording and quality management solutions that are primarily used in the following markets: public safety , financial institutions, call centers, air traffic control sites and security facilities.
Submitted: Mar 31, 2001
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| Stevens Communications |
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Stevens offers a range of computer telephony solutions and services for both traditional call centers and web-enabled enterprises.
Submitted: May 15, 2001
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| SYMON Communications, Inc. |
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Provides visual messaging and alerting solutions for Call Centers.
Submitted: Mar 31, 2001
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| System Management Software, Inc. |
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Offers full line of enhanced ACD reporting, current status statistical monitoring, signboard, and forecasting/scheduling software tools for the call center industry.
Submitted: Mar 11, 2001
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| Teleopti |
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Teleopti supplies applications and services to help large telecom users cut costs and improve quality in telephony - be it switch boards, net groups or call centres. Teleopti develops and promotes Call Center Coach, Call Center Analyzer, Call Center Wizard, Tele Audit, Quality Manager, Svarsoptimering, Tele Accounting, and Teledebitering.
Submitted: Mar 31, 2001
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| TouchStar Software Corporation |
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The TouchStar Computer Telephony (CT) Server suite of call center products integrates computer and telephone systems in call center environments.
Submitted: Mar 31, 2001
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| Trio AB |
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Trio is a telecom company focusing on software development for corporate telephony and value-enhancing call management.
Submitted: Jun 01, 2001
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| Upstream Works |
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Upstream Works provides enhanced customer contact solutions for traditional telephone systems and for live web interactions with call centers worldwide.
Submitted: May 13, 2001
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| Varetis |
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Varetis offers telcos proven Directory Solutions for the Internet, CustomerCare CallCenter, DirectoryAssistance Call Centers and Data Purity and Integration.
Submitted: May 13, 2001
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| Virtual Hold Technology |
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Virtual Hold Technology, LLC is a developer and marketer of Internet and telecommunications software solutions for the contact center market.
Submitted: Mar 11, 2001
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| XTEND Communications |
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XTEND Communications is a company at the forefront of the computer telephony integration (CTI) solutions industry. Products include highly complex and multi-level integrated systems that encompass main number answering, answering service, emergency call answering, radio paging, on-line directory, scheduling and Internet applications all from one main product core.
Submitted: May 13, 2001
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| ZEACOM |
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Provider of Computer Telephony Integration (CTI) Contact Center and Enterprise Messaging software solutions.
Submitted: Mar 11, 2001
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